Oh Color Me (operating under BEC Marketplace Inc.) Shop Policy from www.ohcolorme.com (the “Site”).
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Our personalized goods are exempt from being returned.
There are certain situations where only partial refunds are granted:
- Obvious signs of use
Refunds
All returns and refunds need to be pre-approved by our office. We do not accept any returns for any customized products. Buyer is also responsible for the shipping cost of returning the products.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a set amount of days (set by your credit card provider).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at {info} @ {ohcolorme.com} for questions related to refunds and returns.